Fapi Motors Ltd., the official distributors of Harley-Davidson Motorcycles in Malta, are constantly striving to provide only the best possible experiences to their customers, by constantly investing in training programs for its workforce.
Following Fapi Motors’ service technician, Mr Jonathan Pandolfino’s training last month, the automotive distributor has now provided a unique opportunity to Mr. Darren Borg, a Fapi Motors sales representative, to undergo training at a Harley-Davidson dealer in South East Europe.
Mr. Borg attended an intensive two-day course which oriented towards Harley-Davidson sales in parts, accessories and general merchandise. The course was attended by multiple Harley-Davidson representatives from dealers all around Europe, who had the opportunity to share ideas as well as build strong relationships for networking possibilities. The training was conducted by Mr. Nikos Kanellos, a Harley-Davidson sales specialist, where he trained Mr. Borg and the other representatives on the different stages of a sales process as well as sharing with them tips aimed at helping to guide the customer better.
Fapi Motors and Harley-Davidson Malta aim at providing the best possible service and customer experience to its clients and these training opportunities enhance this philosophy. When asked the importance of regular training, Mr. Darren Borg commented, “Buying a motorcycle always has a special meaning, especially a Harley-Davidson! The bike becomes a part of you, and we at Fapi Motors want to be able to guide customers in finding the perfect fit; these training programs continue to provide us with the proper customer skills to meet the ever-changing needs of clients.”
For more information about Harley-Davidson or Fapi Motors, contact us on (+356) 7900 1019, on info@FapiMotors.com, or visit our showroom at Focus Building, Mdina Road, Attard ATD 9037. FAPI Motors is a Mobility Business Unit within Famalco | Building Businesses.