Century 21 Malta was invited to attend the first ever Franchise Sales Academy outside the U.S. as well as a Centre of Excellence (CoE) Training session at the beginning of September in Madrid, Spain. The training event was handled and set-up by parent company and leading real estate international franchise, Century 21.

Delegates attending these courses were addressed by Peter Karpiak, Senior Vice President Global Sales, Operations & Development who oversaw the Franchise Sales Academy, while Lee Ann Roughton, Vice President, Strategic Growth and Business Solutions was responsible for CoE Training.

Initial CoE training saw of a number of unique modules designed specifically for the Century 21 staff in attendance, these included topics on maintaining, listing, mentoring, recruiting and coaching the international branches staff, team members and customers. Understanding that each participant attending the course hailed from a different culture, much of the material was personalized, allowing time for trainee and presenter to interact and share unique experiences and insights of their markets.

The Franchise Sales Academy training saw a step by step introduction into the franchises sales process. Trainees enjoyed a good deal of dynamics and interaction throughout 3 days of guidance, all benefiting from instructors with over 25 years of experience in franchising.

Attending this training camp were also representatives from Mexico, Chile, the South American region, South Africa, South Korea, Indonesia as well as a very good number of European Century 21 offices including Century 21 Malta.

Century 21 Malta was represented by its General Manager, Mario Psaila-Savona. Also, in attendance were Eric Muli, responsible locally for I.T., Marketing & Training and Charlene Schembri, Real Estate Business Executive.

For more information about CENTURY 21 call (+356) 2339 2121, send an e-mail on info@century21.mt or visit us on www.century21.mt. CENTURY 21 Malta is a Real Estate Services Business Unit within Famalco | Building Business.